Vacature

HELPDESK OFFICER

TMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for an Helpdesk officer.

| Your challenges?

• Creation and management of service requests and incidents (IT portal, email, and phone);
• Provide clear and concise instructions and guidance to end users;
• Participation in the training program for new team members (assistance with IT tools);
• Support for meeting room technology;
• Management of the telephone exchange and video conferencing system;
• Ensuring proper updates of IT assets in the database;
• Adherence to standard operating procedures for IT support and escalation;
• Documentation of technical issues and resolutions in the knowledge base for future reference;
• Implementation of "user path" (UX) techniques;
• Promotion of security awareness among users;
• Participation in IT projects and initiatives as required;
• Any other duties assigned to meet the ongoing requirements of the organization.

| What do we expect from you?

• Bachelor’s or Master’s degree in computer science
• ITIL Certification is mandatory
• Excellent communication skills in French and English
• Very good knowledge of Microsoft Office, Windows 10, and strong computer skills (ADManager Plus, ServiceDesk Plus, Exchange 365, MS Teams, Cisco CUCM, MS Intune, etc.), as well as proficiency with iPhone and iPad configurations;
• Strong customer service orientation and ability to work well under pressure;
• Familiarity with ticketing systems and ability to escalate security issues to the Security Manager;
• Proficient in both spoken and written English and French;
• Sense of service and pedagogy with a good team spirit;
• Organized and capable of managing priorities

| What can you expect from TMC?

TMC is an international high-tech consultancy company that brings expertise to their clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.

At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.

As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.

| Why choose for Employeneurship?

We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars:

• You will have a permanent employment contract, offering you stability and security
• You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing
• We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills
• The competence cells structure, provides you with a strong meaningful and relevant network
• The entrepreneurial lab: a playground for new ideas and a potential launching for start-ups

TMC is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.