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SERVICE DELIVERY MANAGER

TMC Luxembourg is a company which is built on the principles of transparency & entrepreneurship. Our business model “the employeneurship” is truly unique and to strengthen the team, we are currently looking for a Service Delivery Manager.

| Your challenges?

• Lead and manage the end-to-end implementation of our ICT solutions for corporate clients.
• Oversee project budgets, schedules, and resource allocation to ensure successful project delivery.
• Establish and facilitate governance follow-up meetings with clients and partners, including operational meetings and steerco meetings, as well as internal counterparts.
• Coordinate and collaborate with various stakeholders, including technical teams, architects, and operating teams, to ensure project success.
• Develop and deliver progress reports to customers and management, providing updates on project milestones, risks, and issues.
• Ensure smooth transition and handover to the operating and service delivery teams.
• Actively participate in the on-call duty rotation to provide timely support and address any operational issues.

| What do we expect from you?

• Master's degree (Bac + 5) in Information Technology
• Minimum of 6 years of working experience in telecommunications and/or IT, with a strong track record in project management.
• Demonstrated expertise in Cloud, Unified Collaboration, Network & Security solutions.
• Ideally hold relevant project management certifications such as PMP or PRINCE2.
• Possess a business and solution-oriented mindset, with a strong focus on meeting client needs.
• Excellent communication and interpersonal skills to effectively interact with interdisciplinary teams.
• Proven ability to prioritize and execute tasks efficiently in a high-pressure environment.
• Exceptional written and verbal communication skills in both English and French

| What can you expect from TMC?

TMC is an international high-tech consultancy company that brings expertise to their clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster changing technological world.

At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career.

As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture.

| Why choose for Employeneurship?

We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars:

• You will have a permanent employment contract, offering you stability and security
• You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing
• We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills
• The competence cells structure, provides you with a strong meaningful and relevant network
• The entrepreneurial lab: a playground for new ideas and a potential launching for start-ups

TMC is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.